More Repairs

So I havnt posted in a while and so heres the updates if anyone cares. I got the unit back after two weeks of being repaired, and after 4 days it stopped working again. I took the unit back in and told them this is the second time etc., And they told me I had to send it off again. Two weeks passed by and they called me saying they need to order parts for it and it may take up to two weeks, I said youve already had it two weeks, now you need two more weeks. As you can imagine Im not very happy.

In addition to that I purchased a lcd monitor from them less than 9 months ago and it already died on me. I am going to take it to them today. Ill let everyone know what happened.
REMEMBER.........BAN BEST BUY!!!!!!!!!!!!!
SHOP FRY's INSTEAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Repairs

Well i took the unit in and they actually suprised me. I went to the Burbank California location, and I was pleased for once with the service I got. They offered to send it in for repairs. Not as good as an exchange, but it is a start. Lets just hope it gets back and works like it should. Ill keep you updated.

Best Buy Cant get it right

Well its been a while since my last post, however I would like to update everyone on my latest bad experience. Best Buy finally gave in on the previous rebate battle and issued me a gift card. Well its better than nothing, however given the quality and service they have shown me up to this point I would have rather had a Frys gift Card. Anyways thats besides the point. I went in to the store and purchased an insignia dvd vcr combo recorder. It lasted three weeks. Guess what my smooth self threw away the receipt thinking this product cant be that bad, I mean vcr and dvd is pretty basic electronics now days. So I threw away the receipt. They dont track gift card purchases and I just want a working unit. Upon contacting support I found out that insignia is Best Buy brand.....Red Flag ...If I would have know that I definitely wouldn't have purchased this brand. Nevertheless I am now out 200 dollars and stuck with a defective unit. The vcr wont work, the tv signal will not come through, the dvd player will try to read a disc and then the unit powers off. What a hunk of junk. I will try to talk some sense into them this weekend we will see what happens. Ill keep everyone updated. And remember if you have any similar Best Buy stories please email me at tpspace@gmail.com. Ill post them here!!!
BAN BEST BUY!!!!!!!!!!!!!!!!

Re-Bate and Switch

Below is a copy of an email that i sent to all the local media stations, hoping that they would pick up the story and create some awareness of this scam. Also a good link to read more about this topic is HERE.


I am having a consumer’s nightmare! I purchased three flat screen monitors from best buy on Nov. 26, 2005. The ad for the sale clearly states 10 per store. There were no terms of service or anything else disclosed. The sale was made to appear that you buy a monitor you get $150.00 rebate back. The store clerks where either misinformed or also misrepresenting the sale. I was given receipts after I paid, and with the receipts I also received three, yes that’s 3 rebate forms for the 3 monitors. Now they are telling me that I do not qualify for the rebates only one per household. I did get the one but i am now out 300 dollars on the monitors alone. I followed all proper procedures for filling out the rebates, and read all ads and signs available to me. And nowhere did it ever say anything about the limit of one per customer. I spoke with the rebate department, and they told me I should have read the terms of service. I asked them where do I get the terms of service? They replied on the rebate form that we print after you made the purchase. I am dumbfounded by this. They expect to read something before I make the purchase that is only available to me after I have already bought it! CAN YOU BELIEVE THIS! I cannot even return these monitors now. Had i known i was going to have to pay that much for the monitors, I wouldn’t have even purchased them. I feel misled, mistreated, and flat out taken for my money. Please shed some light on this issue for me and all the other potential victims that may have a similar experience with Best Buy.





Travis Pearman

About this Blog

This Blog is all about Best Buy and the horrible experiences of their customers.
Feel free to comment with your experiences as well. I am new to this type of blog so any input is welcomed. The aim of this is to inform the consumers of other customers terrible experiences, so they think twice before buying from best buy, and possibly to get a response from Best Buy when their customers fight back!